3jll Frequently Asked Questions

The minimum age to register and play at 3jll is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. All players must complete KYC (Know Your Customer) age verification before any withdrawal is processed. Accounts found to belong to individuals under 21 will be immediately closed.

3jll accepts the following government-issued IDs for KYC verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• PRC ID
• Voter's ID

Upload a clear photo or scan of your ID through your account settings. Verification is typically completed within 24 hours. You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement).

No. Each player is permitted to hold only one active 3jll account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page or contact our support team.

Go to the 3jll Login page and click "Forgot Password?". Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our support team at [email protected].

3jll supports the most popular payment methods used by Filipino players:

• GCash – instant deposits and withdrawals
• PayMaya (Maya) – fast and secure e-wallet transfers
• BPI Online Banking – direct bank transfer
• BDO Online Banking – direct bank transfer
• Metrobank – bank transfer

All transactions are processed in Philippine Peso (₱). We are continuously expanding our payment options to serve players across Manila, Cebu, Davao, and the entire archipelago.

The minimum deposit at 3jll is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers (BPI, BDO, Metrobank). There is no maximum deposit limit, though large deposits may require additional verification for security purposes. Visit the Wallet page to manage all your deposits.

3jll processes withdrawal requests as fast as possible:

• GCash / PayMaya – typically within 15 minutes to 2 hours
• BPI / BDO / Metrobank – 1 to 3 business days

Withdrawals are subject to KYC verification. First-time withdrawals may take slightly longer as our team completes identity checks. The minimum withdrawal amount is ₱200. If your withdrawal has been pending for more than 24 hours, please contact support at [email protected].

3jll does not charge any fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. 3jll absorbs processing costs on our end to keep your gaming experience as affordable as possible.

3jll offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform after you register. Bonuses are subject to wagering requirements — please read the full terms before claiming. All bonuses are credited in Philippine Peso (₱) and are available to players aged 21 and above.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific promotion's terms.

No — bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your real money balance is always available for withdrawal (subject to standard verification). If you prefer not to accept a bonus, you can opt out before making your deposit by contacting our support team. Once a bonus is credited and wagering has begun, it cannot be reversed.

3jll offers over 1,200 games across multiple categories:

• Slots – hundreds of video slots, jackpot slots, and classic reels. Visit the Slot page to browse.
• Bingo – Filipino-favorite bingo rooms with multiple ball speeds and prize pools. Visit the Bingo page.
• Live Casino – real dealers streaming live from professional studios. Visit 3jll Casino.
• W Live – live sports and event betting. Visit W Live.
• Table Games – baccarat, roulette, blackjack, and more.

New games are added regularly, so there is always something fresh to try.

Yes. All games on 3jll use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are internationally recognized studios that undergo regular independent audits. Live casino games are streamed in real time with professional dealers, providing full transparency. 3jll operates in alignment with PAGCOR standards for fair gaming in the Philippines.

Absolutely. 3jll is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, manage your wallet, claim bonuses, and contact support — all from your smartphone or tablet. No app download is required; simply open your mobile browser, go to 3jll.net, and log in to your account. The experience is smooth whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. 3jll uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 3jll account. To enable it, go to Account Settings > Security and follow the steps to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code each time you log in from a new device. We strongly recommend all players activate 2FA to protect their accounts and funds.

If you suspect that someone has accessed your 3jll account without your permission, take these steps immediately:

• Change your password right away via the login page.
• Enable two-factor authentication if not already active.
• Contact our support team at [email protected] to report the incident and request a temporary account freeze while we investigate.
• Review your recent transaction history for any unauthorized activity.

Our security team is available 24/7 and will respond to urgent account security issues as a top priority.

3jll provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits – set daily, weekly, or monthly caps in ₱
• Loss Limits – restrict how much you can lose in a given period
• Session Time Limits – get notified or auto-logged out after a set duration
• Reality Checks – on-screen reminders showing your session time and spend
• Cool-Off Periods – take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion – temporarily or permanently close your account

All tools are accessible from your account settings. For more details, visit our Responsible Gaming page.

You can request self-exclusion at any time by going to Account Settings > Responsible Gaming and selecting your preferred exclusion period. Alternatively, email our support team at [email protected] with the subject line "Self-Exclusion Request" and we will process it within 24 hours. During self-exclusion, you will not be able to log in, deposit, or receive any marketing communications from 3jll. For more information, visit our Responsible Gaming page.

If you or someone you know needs support for problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming – the national gaming regulator provides player protection guidelines and resources
• National Center for Mental Health (NCMH) – 24/7 crisis hotline: 1553 (toll-free)
• Gamblers Anonymous Philippines – peer support fellowship for those affected by gambling disorder
• 3jll Support Team – contact us at [email protected] for immediate account protection assistance

You are never alone. Seeking help is a sign of strength, and 3jll is here to support you every step of the way.